If you are unsure if your item comes from an authorized retailer, please contact customer support. Our warranty will only be honored if items sold directly from these retailers or from us direct. Items purchased from these sellers will be authentic and we can verify their functionality. Question: What is an Authorized retailer?Īnswer: An Authorized retailer is a retailer in which we deal with and sell to directly. We require this to verify warranty coverage and that your items were purchased from an authorized retailer. A proof of purchase is anything that shows when and where you purchased the item. Question: What is a proof of purchase?Īnswer: We only require a proof of purchase for battery powered items that fall under our 2 year limited warranty. Your warranty starts from your original purchase (where you purchased the item for monies) and would end one year from that date. Question: Does my warranty start over when I get a replacement?Īnswer: For any of our items that fall under our 2 Year Limited Warranty, your warranty does not start over if you get a replacement. Question: How long does the whole process take?Īnswer: While times can vary, most claims take 2-3 weeks door to door.
Once we process your claim we do offer free shipping for your replacement item back to you for domestic United States customers. We recommend using the smallest packaging possible and getting a tracking number is highly recommended. You will be responsible for shipping your item to us. Question: How do I ship my item to you?Īnswer: Once you file a claim, you will get a follow up email with all of your warranty information as well as our address and RMA number. If you use your store credit towards a more expensive item, you would be responsible for the difference and if you use it on a lesser item the remainder of your credit would no longer be valid (unless you add something more to your cart). Question: How does the store credit work?Īnswer: Once you get your credit emailed, you are free to use it towards anything in our store. You can use your store credit towards anything(!) in our online store or replace the original item.
Once we process your claim, you will get a store credit code emailed to you. Essentially, you send us your JLab product and we process your claim accordingly. Question: How does your warranty policy work?Īnswer: We use a store credit to to cover warranties.
If you had a problem because of workmanship, then we would cover it.įor a more in depth overview, check out our full warranty policy or reach out to our support team. To put it simply, if you broke your headphones because they were mistreated or subjected to hostile environments then your issue would not be covered under warranty. Warranty FAQ Question: What does your warranty cover?Īnswer: We cover what is considered a manufacturer defect. All warranty claims are subject to JLab authorization and at our sole discretion. We recommend you treat your headphones as you would a nice pair of sunglasses and keep them in safe location when not in use. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed. JLab warrants that our products will be free from defects in materials and workmanship for a period of two years. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed.īluetooth Devices, Speakers and Microphones: Two Year Limited Warranty
JLab warrants that our products will be free from defects in materials and workmanship for the life of the product.
We're happy to offer this upgrade to our customers as we continue to make amazing wireless product.Įarbuds & Headphones (non-Bluetooth) Lifetime Limited Warranty
If you purchased a product after July 1, 2018, your product has a 2-year warranty (even if the box states 1 year warranty).
IMPORTANT NOTICE: We have upgraded our Bluetooth earbud, headphone and speaker warranty. However, sometimes there are occurrences of defect. JLab strives to build every headphone and earbud with the highest attention to detail and craftsmanship.